Digital Drop-in

THE JUNCTION DIGITAL DROP-IN:

The Digital Drop-in is our new digital service. It is FREE one-to-one support, for around 30 minutes, by email or phone call; and sometimes by text or Whatsapp.

You can talk to us about anything that is on your mind. We will listen and work with you to help figure out what might help. You can use the Digital Drop-in as a one-off or you can use it regularly, as often as you need to. 

WHAT TO EXPECT IF YOU CONTACT US

First, text or email to let us know you would like support, and tell us if you would like support by phone or email and leave your contact details.

If you email us, you will receive an automatic reply with some basic questions. If possible, please reply with your answers. If not, a worker can get your answers later.

If you text, please note we may not reply straight away. A worker will get back to you as soon as possible and ask you some basic questions.

A worker will then contact you to organise a time for your support. If the time we suggest is not suitable for you, just tell us and we can arrange another time.

Next we will contact you within your support session time. This might be within a 3 hour window, for example, we might call you between 1pm and 4pm.

If you have asked for a phone call, please note that the call may be from a withheld number. We realise that you may not be able to answer immediately. If you miss a call from us, we will try to call back 5 minutes later. We will also try to call you back if the phone call gets cut off.

At the end of your support session, we will send you a link to our Survey Monkey questionnaire to get some feedback on the service. You don’t have to do this, but it will help us keep improving the service if you do.

CONFIDENTIALITY

This is a confidential service, which means that what you say will stay within The Junction and workers will ask for your permission before passing on any information. However, if we are worried about you or someone else being in danger we have a duty to tell someone. If this is the case, we will do our best to discuss this with you first and to support you throughout.

ABOUT US

The Junction is a free service for young people aged 12 to 21 who live in Edinburgh. The Junction supports young people with their health and well-being including emotional health, mental health, alcohol and substance use and sexual health. If you are contacting us from outside Edinburgh we will try to help you find a more local service.

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CRISIS SUPPORT

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Please note that The Junction is not a crisis service.

If you need access to support urgently, you can contact:

Edinburgh Crisis Centre: A friendly, confidential 24/7 mental health support service for people aged 16 and over who live in Edinburgh. Call 0808 801 0414 – if there’s no answer, leave a message with your name and number and they will call you back as soon as possible. Or you can email crisis@edinburghcrisiscentre.org.uk, or text: 07974429075

Breathing Space: 0800 83 85 87 – open on Monday-Thursday from 6pm to 2am and on Friday 6pm-Monday 6am

Childline: For people aged up to 18 nationwide. You can call 0800 1111 from 9am till midnight or go to https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/ for an online chat. You must join the queue before 10.30pm for an online chat.

Samaritans: Phone 116 123 any time

Edspace has a list of other helplines – https://edspace.org.uk/covid-19-service-updates.

You can also call the NHS on 111 if you need urgent help with your mental health and you can call 999 if someone’s life is in danger or you are not safe.