Digital Drop-in

THE JUNCTION’S DIGITAL DROP-IN:

Our Digital Drop-In times are Mondays and Thursdays from 4pm to 7pm. 

It is FREE one-to-one support for around 30 minutes, by email, phone call, text, Whatsapp or video call.  This is open to 12 to 21 year olds who live in Edinburgh.

You can talk to us about anything that is on your mind. We will listen and work with you to help figure out what might help. You can use the Digital Drop-in as a one-off or you can use it regularly, as often as you need to. 

 

WHAT TO EXPECT IF YOU CONTACT US

Before the Digital Drop-In starts (usually the day before or in the morning), text us on 07758 348 850 or email us on support@the-junction.org and say you would like to use Digital Drop-In.

A worker will be in contact to ask some basic questions about you, what you would like to talk about and how you would like to do your support session.  They will also arrange a time for your session.  If we are very busy, your session might be outside usual times. 

Try to find a safe, quiet space for your session.  Let us know if you’re worried about privacy.  If there are any problems with technology, your worker will try to get back in contact with you. 

At the end of your support session, we will send you a link to a short questionnaire to get some feedback on the service. You don’t have to do this, but it will help us keep improving the service if you do.

CONFIDENTIALITY

This is a confidential service, which means that what you say will stay within The Junction and workers will ask for your permission before passing on any information. However, if we are worried about you or someone else being in danger we have a duty to tell someone. If this is the case, we will do our best to discuss this with you first and to support you throughout.

We will also keep some basic details about what you have spoken about.  These help us to provide a consistent service to you and they help us report to our funders. 

ABOUT US

The Junction is a free service for young people aged 12 to 21 in North East Edinburgh. The Junction supports young people with their health and well-being including emotional health, mental health, alcohol and substance use and sexual health. If you are contacting us from outside Edinburgh we will try to help you find a more local service.

 

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CRISIS SUPPORT

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Please note that The Junction is not a crisis service.

If you need access to support urgently, you can contact:

 

Edinburgh Crisis Centre: A friendly, confidential 24/7 mental health support service for people aged 16 and over who live in Edinburgh. Call 0808 801 0414 – if there’s no answer, leave a message with your name and number and they will call you back as soon as possible. Or you can email crisis@edinburghcrisiscentre.org.uk, or text: 07974429075

Breathing Space: 0800 83 85 87 – open on Monday-Thursday from 6pm to 2am and on Friday 6pm-Monday 6am

Childline: For people aged up to 18 nationwide. You can call 0800 1111 from 9am till midnight or go to https://www.childline.org.uk/get-support/1-2-1-counsellor-chat/ for an online chat. You must join the queue before 10.30pm for an online chat.

Samaritans: Phone 116 123 any time

Edspace has a list of other helplines – https://edspace.org.uk/covid-19-service-updates.

You can also call the NHS on 111 if you need urgent help with your mental health and you can call 999 if someone’s life is in danger or you are not safe.